Returns & Refunds

Returns

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging.

To request a return, please contact us at support@thebrooksfamilysantabarbara.com. If your return request is approved, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs for standard returns. Items returned without prior authorization will not be accepted.

Order Cancellations

If you need to cancel your order, please contact us by email as soon as possible after placing it. We begin processing orders immediately, so we cannot guarantee that your order can be canceled once processing has begun.

If your cancellation request is approved, a $10 cancellation fee will be deducted from your refund to cover payment processing and administrative costs.

Orders that have already been prepared for shipment or shipped can no longer be canceled and will be subject to our standard return policy.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives and contact us immediately if an item is damaged or defective, or if you received the wrong item. We’ll review the issue and work to make it right.

Exchanges

We do not currently offer exchanges. The fastest way to receive a different item or size is to return the original item and, once your return request has been approved, place a new order.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@thebrooksfamilysantabarbara.com.

Hygiene Notice

For hygiene and safety reasons, swimwear and underwear are final sale and cannot be returned or exchanged.